CUSTOMER CARE
Shipping & Delivery
From our hands to yours. Everything you need to know about the careful preparation and domestic dispatch of your TRESSÉVA orders.
Processing
Prepared within 2–4 business days. Orders placed on weekends or holidays begin the next business day.
Verification
Cash on Delivery (COD) orders may be confirmed via phone or WhatsApp prior to courier handoff.
Dispatch
Tracking links are sent via email, SMS, or WhatsApp as soon as your parcel enters transit.
Estimated Delivery Windows
Important Fulfillment Policies
Transparent Shipping Rates: Delivery charges, if applicable, are clearly calculated and displayed at checkout before completing your purchase. Active free shipping promotions will apply automatically.
Delivery Accuracy: Please ensure your complete delivery address, contact number, and landmark instructions are entered correctly. TRESSÉVA is not responsible for transit delays caused by incomplete address details.
Failed Deliveries: If a package cannot be delivered due to recipient unavailability, incorrect address, or unverified refusal, it may be returned to our facility. Re-dispatch charges may apply.
Damaged or Missing Items: If your order arrives damaged, leaking, or tampered with, notify us within 48 hours of delivery with your order number and photos/video for an immediate replacement.
Occasional Delays: Delivery times are estimates and may occasionally experience slight delays during extreme weather, public holidays, high order volume periods, or courier disruptions.